Terms of Service

1. What you're agreeing to

These terms govern your use of Scalar, the software and service operated at byscalar.com and app.byscalar.com. By signing up or using Scalar, you agree to these terms. If you don't, don't use Scalar.

2. Who can use Scalar

Scalar is a tool for licensed real estate professionals and their teams. You must be at least 18 and authorized to represent the business you sign up on behalf of. You are responsible for complying with your brokerage's policies and your local real estate and consumer-protection laws.

3. Your account

You're responsible for maintaining the confidentiality of your login credentials and for any activity under your account. Tell us immediately at support@byscalar.com if you suspect unauthorized access.

4. AI disclosure (TCPA and state law)

Scalar operates an AI voice assistant that answers phone calls on your behalf. In California, Florida, Colorado, Illinois, and other jurisdictions with AI-disclosure requirements, the assistant discloses that it is AI when a caller directly asks. You are responsible for:

• Complying with TCPA, state AI-disclosure laws, and any MLS, brokerage, or local rules that apply to AI-assisted real-estate communication in your market.
• Getting consent before receiving SMS from Scalar (we use a standard opt-in flow; you must not import contact lists that have not opted in).
• Honoring STOP / HELP replies — the system does this automatically, but you're responsible if you override it.

5. What you can't do

• Use Scalar to harass, defraud, or impersonate anyone.
• Send spam or unsolicited messages to non-opted-in contacts.
• Reverse-engineer, scrape, or resell the service or its outputs.
• Use the service for anything illegal or against your local real-estate licensing rules.
• Share your account login with anyone outside your immediate team.

6. Wallet credits and billing

Scalar is pay-as-you-go. You add credits to your wallet through Stripe, and we charge per voice minute, SMS, and tracking number from that balance. Current rates are listed at byscalar.com/pricing.

• How charges work: when your AI agent answers a call or sends a text, the cost is debited from your wallet in real time. You can review every charge in your Billing page.
• Auto-recharge (optional): if you turn on auto-recharge, we will top up your wallet from your saved card when your balance falls below the threshold you set. You can disable or change this anytime.
• Daily spend cap: every wallet has a daily spend cap that prevents runaway charges. The default is $200 per day. You can adjust it from your Billing page.
• No refunds: all wallet credit purchases are final and non-refundable. Unused credits never expire and remain in your account until consumed. For billing disputes, email support@byscalar.com.
• Cancellation: there is no subscription to cancel. Stop topping up and your account stays open with whatever balance remains. If you would like your phone number released or ported out, email support and we will handle it.

7. Your content, your data

Everything you put into Scalar — your listings, your call transcripts, your lead records — stays yours. You grant Scalar a limited license to process it only as needed to run the service. We do not use your data to train AI models. You can export or delete your data at any time.

8. AI output and limitations

Scalar uses AI to transcribe calls, score leads, draft messages, and book showings. AI output is not perfect. We do our best to keep it accurate and up to date, but:

• You are responsible for reviewing important messages before they go out and for verifying the bookings and lead info the AI produces.
• The AI will not negotiate contracts, make legal statements on your behalf, or handle sensitive financial details. If a caller asks about those, the AI hands off to you.
• Home-value estimates in the public tool are approximate and do not constitute a formal comparative market analysis or appraisal.

9. Availability

We aim for high uptime but don't guarantee 100%. Service may be briefly unavailable for maintenance, upgrades, or events outside our control. We will credit your account for any sustained outage longer than a full business day — email support to request.

10. Termination

You can close your account anytime. We can suspend or terminate accounts that violate these terms, with notice unless it's an emergency (fraud, abuse, legal request).

11. Disclaimers and liability

Scalar is provided as-is and as-available. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Our total liability under these terms is capped at the greater of (a) the amount you paid Scalar in the 12 months before the claim and (b) one hundred US dollars. We're not liable for indirect, incidental, or consequential damages, or for lost profits, even if we were told they were possible.

12. Governing law

These terms are governed by the laws of British Columbia, Canada. Disputes will be handled in the courts of Vancouver, BC. If you're a consumer elsewhere with stronger local rights, those still apply.

13. Changes

If we make material changes, we will email account holders. Continued use after a change means you accept the new terms.

14. Contact

support@byscalar.com